Shopper Account
On Thursday the 23rd of April, a friend and I visited Restaurant A for lunch. At 2:03 PM, I parked the car in the parking lot.
I noticed some napkins on the parking lot floor, the steward was cleaning the windows of the restaurant, and the signs were clean and well lit.
We entered the restaurant at 2:04 PM. As we walked in, there was no one standing by the door.
I noticed the hostess leading customers to a nearby table. When she saw us, 10 seconds later,
she smiled and made a sign telling us to wait for a little and she would be right with us.
As soon as the customers were seated, she rushed towards the entrance smiling (it was 2:05 PM).
She asked us if we were two persons;
I confirmed. She led us to a table and handed us two menus. She wished us a nice lunch as she left the table. She was wearing a name tag which said “Joanna”.
At 2:10 PM, a waiter came and asked if we were ready to order. We confirmed and had the following conversation:
Shopper: We’d like a club sandwich, a chicken burger and two iced tea lemon.
Server: Ok, so we have one club sandwich, one chicken burger and two iced tea lemon.
My name is Joe I will be your waiter for today, let me know if you need anything. It was 2:11 PM when the Joe left our table.
At 2:20 PM, the drinks, sandwich and burger were served.
The food was served hot and was very appetizing. Drinks were of the right sweetness and temperature. All ordered items looked fresh.
Joe was regularly checking on the table. He asked if I needed to refill my empty drink. He was very professional and friendly.
At 2:55 PM, we ordered the check, and paid the due amount. Change was brought back 2 minutes later and was accurate.
We headed towards the door; Joelle was standing there and thanked us for our visit. It was 3:02 PM.
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